YOUR QUESTIONS

Check out our most frequently asked questions here, if you still need help then please contact us at hello@ketocollective.co.uk.

ABOUT US

We believe real food doesn’t have to be boring. Our bars are simple, natural and delicious. With
only a few ingredients per bar, they have been designed as a tasty on the go snack for people following a keto lifestyle – therefore they are purposely high fat and low carb. 

With between 2.8g and 4.1g net carbs per bar they will fit perfectly into your busy keto lifestyle.   

Our bars are sweetened with Chicory Root and not sugar alcohols. Chicory Root not only has zero impact on blood sugar levels but is also a great source of prebiotic (gut friendly). You can find more about chicory root fibre here 

Our snack bar range is also Gluten Free, Vegan Friendly and Made in the UK.

Net Carbs, Net Impact Carbs, (sometimes referred to as digestible carbs) - these are the carbohydrates in food that your body actually absorbs and digest. 

We use chicory root fibre as our sweetener of choice which has a natural sweetness a provides no digestible carbohydrates.  

Not only does it have no impact on raising blood sugar, it is also a natural prebiotic supporting gut health and studies have s hown that chicory root fibre can play a part in reducing blood sugar levels. You can find out more about chicory root fibre here. 

There are only two of us running Keto Collective and we trying to get back to all our customers as soon as possible. 

You can contact us via email - hello@ketocollective.co.uk 

Web Chat - via our website, if we are not online please provide your email so we can get back to you. 

We also pick up messages on facebook and instagram however these sometimes are harder to get to due to them getting mixed in with other social media notifications. 

This is our loyalty scheme which rewards you every time you shop, (you will need to have an account to receive these points).  

When you next log in to our site you can see your points balance and any discounts available to apply to your next order. 

This is a great question. 

Currently they are £1.39 per bar with free shipping (and low cost EU Shipping), which makes them incredibly competitive vs other bars in the market. 

Whole food natural ingredients are not cheap and we don’t use any fillers or low cost artificial sweeteners (which are incredibly cheap). 

Unfortunately as they are snack bars we also need to include 20% VAT in the price.

If you use the first order 15% off code it then drops to £1.19 per bar with free delivery 👍, other ways to save is via signing up to our newsletter, taking part in the Keto Co Points and also purchasing them on subscription.

If you can't log in first check you have an active account. It is possible to have a subscription with us and not have an active account on our website. You can create an account here https://www.keto-co.com/account/register 

SHIPPING & SUBSCRIPTIONS

We have recently launched a subscribe and save program, this allows you the convenience of having our snacks delivered to you regularly to match your needs. What's more we offer a saving when on price when you subscribe.

You can choose to have them delivered every 2, 4, 6 or 8 weeks. (If you would like another time window please get in touch)

You can amend, pause and cancel your subscription at any time as well as view your future orders by logging in to your account. 

Edit your subscription by logging into your account here

Most UK orders are received within 1-2 working days, this can be longer during busier periods.

 

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. We will aim to get your order processed within 24 hours.  If placed by 12 noon Monday-Friday we will aim to get it sent out the same day.    
  • UK Shipping time: This refers to the time it takes for items to be shipped to you. For UK orders up to 3 boxes we use Royal Mail First Class which can take 1-2 working days. For orders 4 boxes and more we will use courier next day delivery. 

 

SHIPPING RATES

  • FREE UK SHIPPING: For UK orders (including Northern Ireland) we offer free shipping on all orders.    
  • EU Shipping - £2.95 per order we can now ship orders placed in the EU from our stock held in Germany.  Please visit this page in our store to order here
  • Elsewhere in the world - We can ship internationally to the rest of the world and you can view the shipping costs when you proceed to checkout. If the country is not listed please do get in touch hello@ketocollective.co.uk and we can provide the shipping cost details.  

This error occurs if you are based in the EU and have tried to add products to your basket from our UK shop page (and vice versa).

If your shipping address is in the EU please add products from this page https://www.keto-co.com/collections/keto-bars-currently-available-for-eu-shipping 

If your shipping address is in the UK please add products from our homepage and here