KETO COLLECTIVE FAQS
Why should I choose The Keto Collective Range?
We believe real food doesn’t have to be boring. Our snacks are simple, natural and delicious. With
only a few ingredients, they have been designed as a tasty on the go snack for people following a keto lifestyle – therefore they are purposely high fat and low carb.
With between 1.5g and 4.1g net carbs per snack they will fit perfectly into your busy keto lifestyle.
Our bars are sweetened with Chicory Root and not sugar alcohols. Chicory Root not only has zero impact on blood sugar levels but is also a great source of prebiotic (gut friendly). You can find more about chicory root fibre here
Our snack bar range is also Gluten Free, Vegan Friendly and Made in the UK.
Our new cookie range is also Gluten Free, Peanut Free and Made in the UK.
What does NET CARBS/NET IMPACT CARBS mean?
Net Carbs, Net Impact Carbs, (sometimes referred to as digestible carbs) - these are the carbohydrates in food that your body actually absorbs and digest.
We use chicory root fibre as our sweetener of choice which has a natural sweetness a provides no digestible carbohydrates.
Not only does it have no impact on raising blood sugar, it is also a natural prebiotic supporting gut health and studies have s hown that chicory root fibre can play a part in reducing blood sugar levels. You can find out more about chicory root fibre here.
What is the best way to contact Keto Collective?
There are only two of us running Keto Collective and we trying to get back to all our customers as soon as possible.
You can contact us via email - firstname.lastname@example.org
Web Chat - via our website, if we are not online please provide your email so we can get back to you.
We also pick up messages on facebook and instagram however these sometimes are harder to get to due to them getting mixed in with other social media notifications.
What is your Keto Co Points Scheme?
This is our loyalty scheme which rewards you every time you shop, (you will need to have an account to receive these points).
When you next log in to our site you can see your points balance and any discounts available to apply to your next order.
You can find out more about our Keto Co Points Scheme here
How can I access my account?
If you can't log in first check you have an active account. It is possible to have a subscription with us and not have an active account on our website. You can create an account here https://www.keto-co.com/account/register
How do I become a stockist?
Thanks for asking, if you are interested in stocking our snacks in your business please do get in touch here
SHIPPING AND SUBSCRIPTIONS
What is Subscribe & Save and How Can I Edit My Subscription?
We have recently launched a subscribe and save program, this allows you the convenience of having our snacks delivered to you regularly to match your needs. What's more we offer a saving when on price when you subscribe.
You can choose to have them delivered every 2, 4, 6 or 8 weeks. (If you would like another time window please get in touch)
You can amend, pause and cancel your subscription at any time as well as view your future orders by logging in to your account.
Edit your subscription by logging into your account here
You can find out more details about our Subscribe and Save Program here
How long does delivery take? How much is it?
Most UK orders are received within 1-2 working days, this can be longer during busier periods.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. We will aim to get your order processed within 24 hours. If placed by 12 noon Monday-Friday we will aim to get it sent out the same day.
- UK Shipping time: This refers to the time it takes for items to be shipped to you. For UK orders up to 3 boxes we use Royal Mail First Class which can take 1-2 working days. For orders 4 boxes and more we will use courier next day delivery.
- FREE UK SHIPPING ON ORDERS OVER £30: For UK orders (including Northern Ireland) we offer free shipping on orders over £30
- We charge £2.99 for UK delivery on orders below £30
- EU Shipping - Free shipping on orders of 3+ boxes
- Elsewhere in the world - We can ship internationally to the rest of the world and you can view the shipping costs when you proceed to checkout. If the country is not listed please do get in touch email@example.com and we can provide the shipping cost details.
Why is my shipping address not being accepted?
If your shipping address is not being accepted, please get in touch ASAP.
We are happy to help with checkout related issues.
Why is delivery not free to the EU?
Due to the recent increase in shipping costs, we have had to stop offering FREE. shipping on all EU orders.
However, we are offering free shipping on orders of 3 boxes of more.